Jobcentre FAQ

Jobcentre FAQJobcentre Plus, managed by the UK Department for Work and Pensions, is an amalgamation of Jobcentres run by the Employment agency, and the social security offices run by the Benefits Agency. Jobcentre Plus reports directly the Minister of State for Employment. You can find out more about this through calling the Jobcentre phone number.

How to Find a Job Through JobCentre Plus?

JobCentre Plus offers a “Universal Jobmatch” service to allow jobseekers land an appropriate full-time or part-time job. Jobseekers may filter available jobs using job titles, job skills, and post code of the location. Saving searches and uploading CV to apply, and keeping track of the job application, requires registration for an online account with “Universal Jobmatch” and logging in. On registering the applicant is issued with a Government Gateway number, which is required to sign in. 

It is possible to contact Jobcentre Plus by telephone to find out more about the Jobmatch service, and for assistance in registering and/or job searches.

How to Apply for a Job?

Account holders who seek out relevant jobs through the Universal Jobmatch service need to scroll down the job listing and click on “Apply.” The portal would either allow submitting the CV within the Universal Jobmatch service or redirect to the company’s own website. Some employers may not accept online applications, and may require the CV to be emailed, posted, or faxed to them.

It is possible to save up to five CVs in a Universal Jobmatch account, and select the most suitable CV for the position. However, candidates can apply for a listed position only once.

Candidates may call JobCentre Plus helpline to resolve any issues with job listings, or problems in applying. Make sure to have all relevant details, including Job ID number, name of the company, job title, and job location, besides the candidate’s contact information, on hand. JobCentre Plus would contact the company to resolve the issue.

How to Get Appropriate Job Matches?

Universal Jobmatch matches available jobs against the skills listed in the “Profile” section of the applicant’s account, to recommend jobs relevant to the candidate’s previous experience and skill-sets. To get the best recommended matches, candidates need to complete the “skills I want to be matched against” section in the “Profile” carefully, and renew/update such skills on a trial-and-error basis until the portal lists the most relevant jobs.

To land the job, it is important that the CV syncs with the skills and experiences listed in the “skills I want to be matched against” section.

How to safeguard against fraudlent job offers?

There have been many instances of unwitting candidate being duped by fake emails supposedly from JobCentre Plus or Universal JobMatch. Universal Jobmatch never sends email seeking account username or password, asking users to download any web tool or update account or access agreement. Similarly, candidates need to report any email that requests transferring money as part of securing a job offer, or asking for the candidates bank account information.

Even otherwise, it is a good idea to research about a company making the job offer, before disclosing personal information. Companies that offer email only communication, offer way-over-the-norm remuneration for “working from home just two or three hours a day,” and more should raise red-flags. It is a good practice to report such companies, using the JobCentre Plus helplines. 

What happens to my nationa insurance payments?

When you become unemployed and claim benefits your national insurance is still paid but not by you only when you start earning an income again will you be required to pay national insurance. www.workplace2010ni.org